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Service Pro 2014 R5
MSI Data, LLC
Business, Productivity IOS
Mobile Field Service Software
Improve Customer Satisfaction, Increase Technician Utilization and Boost Service Efficiency with Service Pro® Mobile
Your customers have higher expectations.
Help your field service technicians exceed them.
Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate.
Why Service Pro Mobile?
A more informed technician is more productive! Empower your field service techs with immediate information to get the job done right, on the first call.
• Service Pro Mobile works anywhere - Service technicians can record work in areas with or without wireless network connectivity.
• Service Pro Mobile is easy to use - The mobile field service management features of Service Pro Mobile are intuitively laid out and use the device's native navigation.
• Service Pro Mobile is a seamless extension of Service Pro - Stop wasting effort! Integration with Service Pro® extends world class field service productivity to the field.
• Service Pro Mobile deployment options - On-premise or cloud.
• Service Pro Mobile does work orders and inspections - Technicians that perform work orders and inspections need just one device and just one app - Service Pro Mobile.
• Service Pro Mobile can integrate to your ‘home office’ system – Enjoy company-wide field service automation by using Service Pro Mobile with your home office system, or our own Service Pro system.
What can Service Pro Mobile do?
Service Pro Mobile includes many paperless service management capabilities for field service technicians:
• Service Technician Status
• Important Alerts
• Built-In Text Messaging
• Service Technician Calendar
• Work Order Management:
• Site Contacts
• Site Equipment Assets
• Warranty Tracking
• Technician Time Tracking
• Inventory Tracking
• Asset Inspections
• Service History
• Photo Capture
• Signature Capture
• Technician Location Tracking using Device's GPS
Continued use of GPS running in the background can dramatically decrease battery life.
Improvements to stability of the GPS tracking in the application.
Resolve a date/time picker issue caused by DST changes
Resolve issue of inactive/deleted serviceable assets showing up in the list of serviceable assets at a site