Content Rating 17+
4 / 5
Help Scout Inc.
Help Scout's iOS app gives you powerful help desk software in your pocket so you can easily support customers on the go. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience.
With the Help Scout App you can:
• View any Help Scout Mailbox with a finger tap
• At-a-glance access to all conversations in your folders
• Reply to customers and add Cc/Bccs to keep everyone in the loop who needs to be
• Avoid fat-finger mistakes (and awkward autocorrects) with Saved Replies
• Apply tags for wizard-like power to categorize conversations or trigger automations.
• Add notes to conversations and keep up team collaboration even in the remote-est location
• Delegate from afar by assigning conversations to team members, or teams for Plus plan users
• Change status to quick close conversations or put them on hold for deeper investigation
• Plus plan users can apply custom fields to keep reporting data squeaky clean
• Powerful search puts your customer’s entire conversation history right in your hand
• Direct, In-app email contact to our support team just in case you run into any trouble
• Avoid eye contact with any disappointing dates and reply to your customers instead
Help Scout is cloud-based help desk software for companies that insist on delivering a delightful customer experience at any scale. We help businesses keep standards high and response times low with powerful automation, smart reporting, and unique features for effortless collaboration across teams. Build stronger relationships with your customers through fast, personalized email support — you'll be set up in minutes!
• Custom Fields can now be selected when composing a new conversation
• Conversations started from another thread now appear correctly
• Fixed issues with viewing conversations from search results
• Fixed an issue where any folder with a large number of conversations wouldn't appear correctly
• Fixed an issue where screen content would not be fully scrollable when writing a response
• Tags can now be viewed correctly while editing
• Improved reliability of the Save Drafts feature
• Improved UI polish throughout the app
• Improved accessibility