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Trio Agent

Version 1.1.0

Content Rating 4+

User Rating 1 / 5

Votes 1

Trio Agent

Enghouse Interactive AB

Productivity

IOS
GBP 0.00


Download Trio Agent on the Appstore





For more than 25 years, Enghouse Interactive has created and developed fast and flexible solutions that allow our customers to manage external and internal interactions efficiently and professionally, regardless of communication channel used.

Trio Agent makes it easy for agents to login, change skillset, handle cases from different services, immediately view caller data so the agent can respond to the customer quickly and professionally. On-screen notifications with sound help the agent to work even when the phone is locked.

It has never been easier to provide great customer service.



Release notes


- Call transfer
- Recording
- Bug fixes & improvements



Trio Agent screenshot oneTrio Agent screenshot twoTrio Agent screenshot threeTrio Agent screenshot four


The Developer Enghouse Interactive AB also wrote the apps listed below, click the icon to visit the pages.

Trio Referral
Trio Referral

Free
For over 25 years Enghouse Interactive has developed telephony systems that enable our customers to handle any type of external or internal interaction in the most efficient and professional way - independent of the communication channel. In the product suite Trio Enterprise 4.x to 6.x, Trio Enterprise Mobile Referral makes it easy to handle your availability status. It has never been simpler, just choose one of the shortcuts and your operators, colleagues and external callers will be informed about your availability. As a user you can create shortcuts and set, change or delete statuses. You will receive login information and manuals from your company....
Trio Agent
Trio Agent

Free
For more than 25 years, Enghouse Interactive has created and developed fast and flexible solutions that allow our customers to manage external and internal interactions efficiently and professionally, regardless of communication channel used.

Trio Agent makes it easy for agents to login, change skillset, handle cases from different services, immediately view caller data so the agent can respond to the customer quickly and professionally. On-screen notifications with sound help the agent to work even when the phone is locked.

It has never been easier to provide great customer service....
Trio CC
Trio CC

Free
During more than 25 years Enghouse Interactive has developed telephony systems that enable our customers to handle any type of external or internal interaction in the most efficient and professional way - independent of the communication channel. In the product suite Trio Enterprise 6.x, Trio CC makes it easy to work as an agent/operator from a smart phone.

The agent can login, change roles and status, answer incoming calls, handle call back and manage tasks. The agent can preview the queue of waiting cases and can book the most important case. When searching the company directory the agent can easily transfer calls to other colleagues and queues or make outbound calls based on information in the directory. The agent can also record calls and review these in the history view. It is possible to see which other agents are logged on and see their working status.

You will receive login information and manuals from your company....